Return and Refund Policy (30 Days)

At Firm Bois, customer satisfaction is our top priority. In accordance with Google Merchant Center requirements and European consumer law, you have a 30-day right of withdrawal.

1. 30-Day Return Period

You have the right to withdraw from this purchase within 30 calendar days from the day you or a third party indicated by you received the pallet delivery.

2. Return Conditions & No Restocking Fees

Items must be unused, stored in a dry environment, and secured on the original wooden pallet.
Restocking fees: $0.00 / 0.00 € (No restocking fee).
Defective or damaged items upon arrival: 100% Free return pickup.
Change of mind return: We arrange freight carrier pickup; a standard flat return shipping fee of 49.00 € per pallet is deducted from the refund.

3. Refund Timeframe

Refunds are processed within 14 days of receiving the returned goods at our warehouse, issued to the original payment method (bank transfer).

Contact: Firm Bois GmbH, Holzmarktstraße 42, 10243 Berlin | Email: kontakt@firmbois.ouezcorp.com | Phone: +49 30 8967 4520