Free delivery from 1 pallet | Express shipping within 48 to 72 hours across Germany
Logistics & Delivery

Reliable free delivery within 48–72 hours

No more lugging heavy loads around the DIY store: we’ll deliver your pallets of ready-to-burn wood or pellets straight to your property using a forklift and an electric pallet truck.

Check delivery times for your postcode

Enter your postcode to find out the exact delivery terms.

How your delivery works

1

Appointment reminders by telephone

As soon as your order leaves the central warehouse, our courier will contact you by telephone or text message to arrange the exact delivery time slot with you.

2

Arrival with a tail-lift (loading ramp)

The haulage lorry is fitted with a hydraulic tail lift. The pallet is lowered safely and without jolts to road level.

3

Parking with an electric pallet truck

Provided there is a hard surface (paving, concrete, tarmac), the driver will drive the pallet directly into your driveway, garage or carport using a pallet truck.

Travel requirements:

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Clearance width & height: The lorry must have a width of at least 3 metres and a clear headroom of 3.80 metres.
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Paved surface: The pallet truck can only be used on solid surfaces (asphalt, paving) – not on gravel, grass or sand.
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Freedom to turn: Cul-de-sacs should provide a turning area for lorries weighing between 7.5 and 12 tonnes.
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No steps or edges: A loaded 1-tonne pallet cannot be manoeuvred over kerbs or steps.